We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Returns can only be given with store credit. To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. When you receive your shipping label, you will need to send your item back within your 14 day return period. Items sent back to us without first requesting a return will not be accepted.
All sale and accessories are final sale and not eligible for returns or exchanges.
You can always contact us for any return question at firstname.lastname@example.org or DM us on Instagram @ontheweekendco
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically given store credit via through the email provided. Please give us 1-3 days after receiving your item to hear back. OnTheWeekend is not responsible for any shipping fees or returns.
Orders are typically processed and shipping within 3-5 business days unless stated other (preorder or back orders may take longer to ship). Once your order has shipped, you will receive an e-mail with your tracking number. Allow up to 24 hours for the tracking information to update.
INCORRECT INFORMATION AND LOST MAIL
If you have inputted the incorrect address or missing apartment number, EMAIL us immediately at email@example.com or DM us on Instagram @ontheweekendco. If we are unable to make a change of address, we do not take any responsibility for the incorrect information provided. OnTheWeekend is not responsible for any lost or stolen packages.
Below are the estimated delivery times from the date the order has shipped.